Lawyers, there are no SEO shortcuts

After I announced my willingness to help lawyers build better, more beautiful, easier-to-maintain websites, a few attorneys have asked me what they can do to increase their prominence on Google's search results. Many of them have the sense that SEO ("search engine optimization") is some magic dust that techies can sprinkle onto their website that will lift the site up into the first page of search results. (Of course, many have this sense because SEO "experts" market themselves as the 21st-century's dark magicians.)

Sorry, it doesn't work like that. 

Certainly, there are some best practices you can use when creating pages and titling blog posts that will help search engines determine whether what you're saying will be responsive to a particular query from a user. But, beyond a few very basic premises (which we'll be discussing at this summer's Commonwealth Justice Conference—sign up for email updates), the reality of increasing your prominence online is that you have to actually provide value to people. Gyi Tsakalakis explains this in a useful blog post. I particularly enjoyed his list of activities that real law firms engage in. 

So what kind of “stuff” do real law firms do? Here are some ideas:

Real law firms stand for something.
Real law firms are active in their communities.
Real law firms educate the public.
Real law firms inspire social change.
Real law firms help real people.
Real law firms partner with organizations that further justice.
Real law firms raise awareness of important social issues.
Real law firms maintain the dignity of the profession.
Real law firms participate in public service.
— Gyi Tsakalakis

The idea, folks, is that you start getting better results online only after you start achieving better results offline. Do something in the world worth telling people about and then tell them on your site. Or, do something online that brings people together in a new and unique way. Over time, documenting the real work that your law firm does and providing real value to your online community will naturally translate into better search results. But, this is important: you do the things not to get better search results but because the things are important to do. They're important to you, your clients, your community. Maybe the traffic from search results comes, maybe it doesn't. But, either way, you've done something worthwhile with your limited time and energy.  

Why Haven't Young People Revolted Over Revolting Student Loan Debt?

I have written in the past about the generational war currently being waged by old people on America's young.

To me, the crushing student loan debt that our nation's young people labor underneath is the most striking, overt, and obvious front in this often quiet, subtle war. 

Public Citizen has a quote from a WSJ article that explains the most egregious aspect of student loan debt in America: it's not just that our young people are taking on huge, never-before-seen levels of debt getting their educations, it's not just that many of them incur this debt at bologna for-profit institutions that essentially function as funnels to shove federal money into the coffers of Wall Street banks through student loans sold to young people, it's not just that the prospect of actually finding work in your chosen field  has never been bleaker, it's that the federal government has withheld from our young people relief in bankruptcy from crushing student loan debt

Unlike most other types of consumer credit, student debt is extremely difficult to discharge in bankruptcy. After falling behind on payments, a borrower typically finds it harder to obtain other types of consumer loans, or can only do so at higher interest rates… Since the end of 2007, just before the financial crisis hit, total student debt has grown by more than 56%, adjusted for inflation… During that time, overall household debt—including mortgages, student loans, auto loans and credit cards—fell by 18%, to $11.31 trillion as of Sept. 30 [of this year].
— Wall Street Journal, 11/28/12

Student loan debt is crippling an entire generation of Americans. I'm not kidding. I see it with my law school classmates who can't leave jobs they hate and work that is unimportant because they need the paycheck. I see it with my clients—homeowners facing foreclosure, people who have been injured by the negligence or recklessness of others. I see it with family members who forgo advanced degrees because the specter of six-figure debt is too haunting. Certainly, the size of student loan debts is a problem. But, the fact that young people who need to file bankruptcy cannot (except in rare circumstances) get some relief from what is likely their single-largest debt is one of the true injustices of our time. 

The Right to Counsel in Kentucky Evictions and Foreclosures

Yesterday, I presented at the Kentucky Bar Association's Kentucky Law Update on our foreclosure crisis. I wish I could pull the tape from yesterday's presentation to prove to you that this is a direct quote: 

Folks, this crisis [the foreclosure crisis and the imbalance of power of the parties] is the defining legal issue of our time. This is our Gideon v. Wainwright moment and we will be judged by how we respond.

In today's New York Times, professor Matthew Desmond says, seriously, the exact same thing for landlord–tenant cases.

Our legal system extends the right to a state-appointed attorney to someone facing months or years of prison but not to someone facing months or years of homelessness.
— Matthew Desmond in the NYT

The time has come to establish the right to counsel in cases where a family's housing is on the line. 

Foreclosure Law Update and Arguing Equity in Kentucky Foreclosures
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I am presenting today in Louisville, Kentucky to a huge room of Kentucky attorneys on our ongoing foreclosure crisis. Many thanks to the Kentucky Bar Association for asking me to speak again this year at the Kentucky Law Update.

Last year, I spoke about the Home Affordable Modification Program (HAMP), the federal program designed to encourage servicers to modify struggling homeowners loans by offering them money for each loan they modify. (Here's the video of that presentation.)

This year, I'm discussing two recent Kentucky Court of Appeals decisions and then pivoting to a novel, but important argument that most advocates ignore: equity. Kentucky courts exist to consider both legal and equitable arguments in each case. My position is that foreclosure cases beg for equitable arguments.

I hope to have a video to post for you at a later date, but for now here is the PowerPoint presentation I will use today. Download the PowerPoint file for the notes section. If you just want the slides (preserved in their original formatting and not screwed up by the fact that you don't have the typeface I used), download the .pdf

If you're reading this because you attended the presentation, thanks again for attending. If you are an attorney or a homeowner with questions about foreclosure, contact me online or give me a call: 502-509-3231. 

If you are interested in foreclosure, justice writ large, and/or if you are an attorney who wants to use your law degree to make Kentucky a better place, sign up for email updates about the Commonwealth Justice conference I'm organizing. It's going to be in Louisville from August 8 to August 10, so sign up and mark your calendar. It's gonna be awesome. 

I can work anywhere! Wait, that means I can work everywhere...
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I am back in Ashland at my parent's place for Thanksgiving. I have been up since 5:30 cranking K-Cups in a quiet house and working on a contract for one of my clients, a great video production shop in Louisville.

One of the great aspects of lawyering in 2012 is that we can do it from most anywhere. My documents are securely stored in the cloud, my practice management software is available online, and I can do all of my research on the internet. This offers great freedom. 

Of course, it also means that I have done work while on a beach in Palau, from a coffee shop in New York, and a condo in South Carolina. I have responded to client emails from gas stations, during meals, and while sitting at red lights. (Do not text and drive, people. That's caveman-style levels of unsophistication.)

So, for my lawyer friends: how do you prevent the ability to work from anywhere from becoming the need to work from everywhere? What boundaries, if any, do you set up to separate yourself from work? 

It's Time for Palau to Adopt a Bankruptcy Code

When I was in Palau in December, the Island Times was nice enough to publish this letter. 

Dear Palau,

Palau needs a bankruptcy code. I did not know that four years ago when I was working as a Public Defender for Palau, but I know it now. Too many Palauans live with crushing debt from which they will never recover. If Palau wants to provide those families any hope, it needs a bankruptcy code that offers Palauans a fresh start following financial devastation.

I have spent most of the last four years defending homeowners in Kentucky from foreclosure. That is, I have spent the last four years discussing debt and household finances with thousands of families.

While I was a Public Defender in Palau, I had the opportunity to take a few civil cases for debtors who owed either a store or another person a significant amount of money. Unfortunately, the only relief I could provide was trying to negotiate a complete repayment of those debts over the course of a number of years—often at usurious interest rates. These negotiated settlements were frustrating and unsettling to me personally because it meant that these debtors would have to struggle for years if not decades before saving for retirement, investing in their or their children’s education, starting a business.

Allowing people to file for bankruptcy wouldn’t just help individual Palauans who find themselves in over their head due to unemployment, medical setbacks, or poor financial management. Rather, there are at least five distinct benefits to providing Palauan individuals and businesses with a fresh start through bankruptcy.

  • Bankruptcy encourages economic development because it enables entrepreneurs to take risks with the understanding that if those risks don’t pay off, their lives and finances are not forever ruined.

  • Bankruptcy also encourages economic development by incentivizing investors and businesses to lend only to the most creditworthy entrepreneurs and customers.

  • A bankruptcy code would provide business partners with an orderly and predictable disposition of a failed business’s assets. This predictability reduces the cost of doing business and the cost of litigating the dissolution of the business.

  • Because the bankruptcy code provides parties with an orderly way of winding down businesses and discharging indebtedness, the court system may enjoy less litigation and fewer collections actions.

  • As I previously mentioned, Palauans deserve a fresh start. With a bankruptcy code, Palauans will know that getting laid off, encountering bad luck, or suffering through medical setbacks won’t forever plague their family’s chances at financial stability.

I hope you will not interpret this letter as the presumption of a haole thinking he knows what’s best for Palau. Having lived in Palau, I appreciate that Palauan bankruptcy will likely look very different than American bankruptcy—molded to respect tradition and the realities of life in Palau. But, I counseled plenty of hardworking Palauan families who will spend years struggling to pay back loans at unfair interest rates, struggling often with no realistic chance of ever actually catching up.

While I was in Palau, I failed to appreciate the benefits of having a bankruptcy code and failed to do anything to provide these families and individuals with the hope of a fresh start and the opportunity for financial stability. Now that I’m off-island, I look back and fear I missed an opportunity to leave a lasting impact in Palau and provide a lasting service to its people by advocating for passage of a bankruptcy code.

I am on-island over the holidays for a brief vacation and wanted to take this opportunity to urge the Palauan people to encourage their legislators to pass a bankruptcy code. To survive and thrive, Palauan families and businesses need the opportunity at a fresh start that bankruptcy promises.

I am happy to help this effort in whatever way I can from the United States. If you are interested in working on this issue, please contact me at ben [at] bencarterlaw [dot]com.

Sincerely,

Ben Carter

Holy Lord, I started a law firm.

I have exciting news: Ben Carter Law PLLC is a thing that exists in the world. Today. 

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While there are a number of heartening things about starting my own firm, perhaps the best is that I now count myself as a member of the elite class of “job creators” that make America great.

My job at Ben Carter Law PLLC? I built that.

I want to tell you what I’m going to be working on because I think some of it is very exciting:

  • I’m going to continue working for the Network Center for Community Change, advising them on issues surrounding foreclosure and vacant and abandoned property. I’ll be training Kentucky attorneys to defend homeowners facing foreclosure and lobbying in Frankfort to give local communities the 21st–century tools they need to address the growing number of vacant, abandoned, and blighted homes.
  • I will represent creative professionals: web designers, app developers, photographers, videographers, musicians, and graphic artists. These good people often don’t use lawyers and as a result don’t have contracts that help them have good conversations with their clients about deadlines, payment, and deliverables or protect them when things occasionally go south.
  • I am going to continue representing people who have been injured by someone else’s negligence, whether that someone else is a negligent driver, lawyer, doctor, corporation, or property owner.
  • I’m going to continue representing consumers that have been duped and defrauded by the false, unfair, deceptive, or misleading acts and practices of unscrupulous businesses.
  • I want to help attorneys build beautiful, easy-to-maintain websites and not be idiots about technology. Many attorneys pay too much money for ugly, unusable sites.  Others don’t have sites at all. In 2012, it doesn’t have to be this way.
  • One of the things I am most excited about is a conference I’m organizing for 2013. The Commonwealth Justice Conferencewill be in Louisville from August 8–10. It’s for attorneys and laypeople in Kentucky who want to use the law and grassroots organizing to pursue impact litigation and legislative change to make Kentucky a better, safer, fairer place to be a worker, an immigrant, a homosexual, a voter, a kid, or a consumer. I’ll be launching a website and providing additional information about location, events, schwag, and speakers in the weeks and months ahead. Please sign up to receive email updates if you are interested in hearing more about Commonwealth Justice 2013.  

That’s it. This is the plan. You can get email updates from the firm, but only if you sign up for them

My phone number is (502) 509-3231 and email isben@bencarterlaw.com.

You can be strange, but don’t be a stranger.

—Ben

P.S. Since I last emailed you, I wrote a pretty good essay on typography that lawyers and other people who type on a computer should read.

P.P.S. You really should hop on the Commonwealth Justice train

Another Arbitration Case Going to the Supreme Court

The U.S. Supreme Court is hearing another case regarding the enforceability of mandatory arbitration agreements and class action bans following its devastating decision in AT&T v. Concepcion in 2011. This one involves a suit by merchants over whether they must accept all American Express cards or only the traditional Amex cards that require full payment at the end of the month. The liberals on the Court are a vote down because Justice Sotomayor participated in the decision at the Court of Appeals and will not participate in the Supreme Court case. Not good.

Mandatory arbitration agreements and bans on class action bans often prevent consumers, including Kentucky consumers from vindicating their rights when businesses do wrong by them. The question in this case is whether the cost of arbitration or an individual action (when compared to the dollar amount at stake in the case) is enough to invalidate a mandatory arbitration provision or a provision banning class actions in a contract. 

Important.

The merchants told the Supreme Court that the most any of them could hope to recover in damages is $38,549, far less than what it would cost to marshal the evidence to prove their case.
Form for Restoration of Voting Rights in Kentucky

Do we believe a person can be redeemed or not? That's the question at the heart of the debate about the restoration of the right to vote after a person convicted of a felony has paid his or her debt to society. 

Seven percent of all voting-age Kentuckians cannot vote; as former felons they have lost their right to vote.

Under Section 145 of the Kentucky Constitution, the Governor can restore a former felon's right to vote. To apply for restoration, a felon must fill out an "Application for Restoration of Civil Rights" and return it to:

Department of Corrections
Division of Probation & Parole
Attn: Restoration of Civil Rights
P.O. Box 2400
Frankfort, KY 40602-2400

Long term, the solution is amending Kentucky's Constitution to make automatic restoration once a felon has paid his debt to society. Short term, making it as easy as possible for former felons to ask the Governor to restore their right to vote is the best we can do.

I have created a form that Kentuckians can fill out online, print, sign, and return to the address above. The applicant's signature must be notarized (search by city or zip code) or witnessed by the applicant's probation and parole officer.

Please note: this form cannot be saved online or submitted online. If you get stuck, fill out as much as you can, print it, and then fill out the rest as you collect the required information. You can also just right-click and save the file and fill it in later. 

Fill out the form now.

We will fix this broken system eventually. This opt-in system keeps 243,000 Kentuckians off of the voter rolls. We will fix this with a system of automatic restoration. For now, though, we need to make applying for restoration of civil rights as frictionless as possible. This is my small attempt to contribute something valuable. 

Update to Typography for Lawyers Essay: When Ten Pages are Thirteen

My essay encouraging lawyers to adopt better typographical practices appeared today in The Advocate, the bimonthly publication of the Kentucky Justice Association

In it, I explain how making a few small changes to your letters, briefs, and presentations can make your words more beautiful and engaging on the page. I also explained that these changes may also help you fit more words on the page while staying within court-mandated rules governing type size, line length, and line spacing. 

One of the biggest changes comes from using true double spacing (set your line spacing to "Exactly" 24 points rather than Microsoft Word's default "Double Spacing" option (which is actually a bit taller than 24 points). 

Here, I've created a couple of documents that will show you the difference between the two approaches. I've created two separate documents so you can download them and compare side-by-side. Do that now.

Download the Appellant Brief sample
Download the Appellant Reply Brief sample

Here are some of the changes I made in the Reply Brief:

  • Used small caps for the section titles (Matthew Butterick's typeface, Equity, has beautiful small caps),
  • Removed ALL CAPS from the headings, opting instead for simple bold or italics,
  • Removed capital letters in headings
  • Used a table rather than a series of ........................... to denote a page number in the Statement of Points and Authorities (using a table also makes formatting way less of a hassle), 
  • Changed the typeface from Times New Roman to Equity (look at Equity's italic: beautiful)
  • Reduced the line spacing from Microsoft Word's default "double space" to true double spacing (set line spacing to "exactly" 24 points)

Here's the skinny: the Reply brief is more beautiful, it's easier to read, and therefore, more likely to be read. (Judges and their law clerks are looking for any reason—any reason—to stop reading. Even if that reason is the "blah" vibe that your brief is giving off. Sorry, it's true.) 

The Reply brief also fits more words onto the page. The "Argument" page in the Appellant Brief is 284 words long, including footnotes; the "Argument" page in the Reply Brief has 358 words. Reducing the line height to 24 points allowed me to fit 74 more words (26%) onto the first page of my brief. Multiply that by the ten pages allowed by the Court of Appeals for a Reply Brief, and I get 740 more words than an attorney using Microsoft's default double spacing. That's 3 extra pages of argument. That's a big advantage. 

If successful, our appeal will allow injured temporary workers to pursue lawsuits against temporary employers. Currently, these businesses enjoy both complete immunity and complete control over a temporary worker (whose workers' compensation benefits will be paid by their temporary employment agency). This encourages businesses to misuse and abuse temporary workers for the business's most dangerous work. A win would mean accountablity where there currently is none. That's a big deal. 

We all have cases that can yield big change if we win. I'm happy to have an additional three pages (when I need them) to explain to the Court why we should win.  

Typography for Lawyers: One Space, Double Spacing, and other Good Ideas

***Read an update to this essay (after reading this essay) that offers typography samples and actual words-per-page math. Thank you to Kentucky Justice Association for printing this in The Advocate***

This is an essay about typography.

What is typography? Basically, it’s how letters and words appear on the page, how individual words and chunks of text fit together. As lawyers, our livelihoods depend often on chunks of text. The thesis of this article is that small typographical improvements in your resumes, letters, briefs, and presentations can make a dramatic difference in your ability to effectively communicate and persuade.

Better typography improves your chances in mediations, in court, and in trial.

I need to make two points before I even get started. First, and perhaps already obviously, I am a nerd. How much of a nerd? I still own a 20-sided die. The best way to get me to corner you at a party is to mention in an offhanded way that you need to get a scanner (at which point, I will rhapsodize about the Fujitsu Scansnap 1500 for 20 minutes as the ice melts in your cocktail). As you will see, I’m the kind of nerd who can’t resist making a reference to Weird Al Yankovich’s cult classic UHF even in an article in which I hope to impress my peers.

I’m the kind of nerd that says, “Hell, yes!” when I discover that some typeface-designer-turned-lawyer has written a book about typography and the practice of law.[1] This is my second point: almost everything I have learned about typography I learned from Matthew Butterick and his excellent website, http://typographyforlawyers.com and book, Typography for Lawyers. Butterick is a Harvard-trained typeface designer and a graduate of UCLA's law school. So, he’s kind of in his wheelhouse on the subject of typography for lawyers.

I recognize that not everyone has attained the same nerd heights as me and may not want to read an entire book about typography. This is an attempt at a summary. Still, I highly recommend getting the book. I refer to it each time I write a brief. It contains great examples of before and after improvements to business cards, resumes, correspondence, and legal briefs. Further, it contains detail that can only be captured in a book; Butterick explains the proper use of em dashes and en dashes and hyphens, the nuances of non-breaking spaces and non-breaking hyphens, the dark art of letter spacing. So, get the book.

Plaintiffs attorneys would do well to adopt better typographical practices now rather than later. Law schools across the country are using Butterick’s book as part of their legal writing curriculum. The federal clerks who are reading your briefs will know the best typographical practices and will judge you and your failure to adopt them. Further, as I mentioned above, better typography produces briefs, letters, and exhibits that are easier to read and therefore more likely to be read and understood.

Plaintiffs attorneys have a brief window in which adopting better typography will provide us with a subtle advantage. The defense bar will eventually adopt better typographical practices and then our failure to use them ourselves will disadvantage us and our clients.

So, let’s get started on improving our work product with better typography. I will begin with some practices that will improve all of your documents, including your briefs, and then discuss the impact of court rules regarding margins and line spacing in briefs.

Use One Space after Punctuation

Modern typographical best practices flow from an appreciation of a fact that has eluded many attorneys: we have computers now, not typewriters[2]. We learned to type (or our typing teachers learned to type) on typewriters that used a monospace font. That is, every letter, whether it’s a fat “m” or a skinny “i”, was stamped on a piece of metal that was the same width as all the other characters. Using two spaces after punctuation in a monospace font is acceptable (but even there, unnecessary). On computers, however, we are blessed with proportional fonts–fonts with varying letter widths. Using two spaces after a proportional font is a vestige of our days from the typewriter. It is, as Butterick says, “an obsolete habit”. As he says in his book and website:

Some top­ics in this book will involve dis­cre­tionary choices. Not this one. Always put exactly one space between sen­tences. Or more gen­er­ally: put exactly one space after any punc­tu­a­tion.

One space. Period.

Okay, with that sacred cow slaughtered, let’s move on…

Use Bold or Italic Type for Emphasis

Do not use underlining. Again, underlining is a vestige from our typewriter days when there simply was no other option but to use underlining to add emphasis. Bold type and italic type just weren’t available on typewriters. Bold and italic type are the typographical equivalent of the electronic unlocking mechanism on your car. When was the last time you actually unlocked your car with your key?

Use better tools: bold and italic typefaces are more elegant and less disruptive to the eye than underlined text.

Justify Your Text on the Left

There’s really not much to this rule except to say that studies have shown that left-justified text is easier to read than text that is justified on both sides. In a left-justified document, the reader’s eyes use the nonuniform breaks along the right side of the page as a subtle guide to find the beginning of the next line of text.

Unlike the two previous rules, you do not have to stop justifying your text on both sides if you don’t want to. Know that you are making your reader’s job more difficult, but justifying on both margins is still acceptable practice. If you justify on both sides, however, you are required to turn on hyphenation in your word processor. Hyphenation will help you avoid the unsightly gaps in text that can occur in documents justified on both sides. These gaps, like the double spaces after periods, are little tiny speed bumps for the reader’s eyes as they travel across the page.

Look, I should probably be explicit about this now that I’ve used the phrase “little tiny speed bumps for your reader’s eyes”: I write my briefs with the understanding that judges and their law clerks are drinking from the fire hose. Like little Joe Miller in UHF, judges and law clerks found the marble in the oatmeal and now their reward is to read tens of thousands of pages of lawyers’ briefs each year. My baseline assumption about my audience is that they are drowning and are looking for basically any reason to stop reading my brief. Given this assumption, a lot of “little tiny speed bumps” in my brief are a really big problem for me.

Use a Nice Font

Fonts are what most people think of when they hear the word “ typography”. I hope my ranting so far has given you a sense that fonts (technically, typefaces) are just a small element of good typography.

Consider investing in a nice font. Butterick has designed a typeface, Equity, to meet the special needs of attorneys. It is polished, tight, and its italic is beautiful. Seriously, I find myself trying to find reasons to italicize words when writing with Equity. It’s available for purchase on his website. He also has recommendations for replacements for your Times New Roman and other common system fonts that are preinstalled on your computer and make your work look like everyone else’s work.

Avoid All Caps

Many attorneys rely on ALL CAPS as a way to emphasize their most important points and in the headings of their briefs. This is not a useful practice. ALL CAPS IS ACTUALLY HARDER TO READ than regular text. Butterick allows for a single line of all caps text, but no more. Personally, I try to avoid it whenever possible.

A BOLDED, UNDERLINED, ALL CAPS HEADING is just an invitation to your reader to skip past it.

On a related note, if you have a case which involves the question of whether a provision in a contract is clear and conspicuous, Butterick is available to serve as an expert witness. I think his services would be especially useful in consumer cases which involve contracts that contain paragraph upon paragraph upon paragraph of all caps text. The science is in: this text is difficult to read.


Every court promulgates rules regarding typography. These rules are designed to promote fairness, uniformity, and legibility by forbidding attorneys from engaging in the worst typographical practices in an effort to squeeze more words onto a page. These rules have their most dramatic impact on line length (margin rules) and line spacing (the requirement that the lines be double-spaced).

Shorten Your Lines Outside of Briefs

“Shorter lines are easier to read than longer lines,” says Butterick. Ideally, your line will be between 45 and 90 characters, including spaces. Most courts in Kentucky require one-inch margins on both the left and right. (The appellate courts require 1 1/2" margins on the left.) At these margins, your 12-pt Times New Roman line is going to have more characters than the recommended maximum of ninety. Outside of lobbying for a rule change, there’s nothing you can do.

Move on to something you can fix: your line lengths in your letters, interoffice memorandum, and presentations. For me, shortening my line lengths was a revelation; this small change led to an immediate improvement in the look and readability of my letters.

Use True Double Spacing for Better Briefs

The ideal line spacing is 120–145% of your font size. That is, if you are using a 12-point font, you should set your line spacing between 14.4 and 17.4. Personally, for my out-of-court documents, I use 15-point spacing. It provides a little more space between the lines than the “single spacing” setting (which makes words look cramped and is difficult to read).

Most courts require us to double space our briefs.[3] CR 76.12(4)(a)(ii) requires us to use “black type no smaller than 12 point” and typing that is “double spaced and clearly readable.” The court’s requirement to double space your briefs does not mean, however, that you just go into Microsoft Word and pound the “double space” button. True double spacing for a 12-point font means setting your line spacing at “Exactly” 24 points. Using Microsoft Word’s default “double space” will give you line spacing greater than 24 points–about 15% greater, in fact. This translates to having 2–3 fewer lines on a 8 1/2“ x 11” page.

In other words, if you are using Microsoft Word’s default “double space” setting for your pleadings, you are hurting yourself in two ways: 1) you are making your document less legible by putting more space than ideal between your lines and 2) you are making your document longer than it needs to be. Because our courts set maximum page limits (rather than word limits), this means you are giving yourself (and your client) fewer words to explain your position than you would otherwise have available to you.

How many times have you been on page twenty-six and need to slim a brief down to twenty-five pages? True double spacing will give you more words and those words will look better on the page.

There: I just gave you a way to be more verbose than you already are. For that and for all the other typographical wisdom (cribbed entirely from Matthew Butterick), you’re welcome.

Sometimes it pays to know nerds.


  1. The only other lawyer I knew personally that had read Typography for Lawyers and cared about this stuff at all was Finis Price. I miss that guy.   ↩

  2. For anyone reading this still using a typewriter: you need help this article cannot provide. Please stop reading.   ↩

  3. I’ve looked through Jefferson County’s local rules and can’t find a double-spacing requirement anywhere. Nonetheless, I think the court would look askance at anything not double-spaced.   ↩

Why I Support Judge Jim Shake for Kentucky Court of Appeals

The reality of judicial races is that people who work outside our legal system feel ill-equipped to cast an informed ballot. I'm often asked by my non-lawyer friends who they should vote for in judicial races. In the Court of Appeals race in Jefferson County, I suggest a vote for Judge Jim Shake

Judge Shake is a smart, pragmatic judge that works hard and takes risks to ensure that everyone has access to the court system and that the courts are solving problems. I know. In 2009, as the Chief Judge of the Jefferson Circuit Court, Judge Shake worked with advocates for homeowners (I was an attorney for the Legal Aid Society at the time), bank attorneys, community groups, and the court system to create the Foreclosure Conciliation Project. With the FCP, Jefferson County became the first court system in the state to attempt to address the exploding numbers of foreclosures in our community.

As part of the project, Judge Shake ensured that each homeowner facing foreclosure received credible, timely information about alternatives to foreclosure and steps to take to avoid foreclosure. The FCP provided homeowners with outreach, housing counseling, legal representation, and an opportunity to meet with their banks to pursue these alternatives. Hundreds of homeowners saved their home through the process that Judge Shake created and the lessons we learned in Jefferson County have influenced similar programs across the state.

Judge Shake has been a judge for 19 years. He knows the immense impact the courts have on Kentuckian's lives. The courts impact lives not just in individual cases, but also in the processes and procedures they build to solve emerging problems like the foreclosure crisis. I'm supporting Judge Shake because he has shown the willingness and ability to solve problems—big and small—as a judge.

Public Citizen and Anonymity Online

Public Citizen continues to do great work to protect the right to speak anonymously on the internet. Here's a case out of California they recently briefed on behalf of a blogger defending the anonymity of his commenters. 

Last year, I had the opportunity to defend the anonymity of a blogger in Kentucky and Public Citizen's work formed the backbone of our defense. If you don't already know and love this organization, welcome. 

Nerd Alert: Here are the Briefs I Mentioned at the Consumer Bankruptcy Symposium

On March 15, I presented at the University of Kentucky's Consumer Bankruptcy Symposium. I promised certain materials and here they are: 

Here is the brief about the Uniform Commercial Code, Standing, and Securitization

Here is the brief about the Rogan v. Bank One case. 

How to Find and Use PSAs

Here are the presentation slides

Shooting Ourselves in the Feet with Bullets

We are out of control with our PowerPoints.  

As a group, lawyers are the worst presenters I know. As a group, lawyers should be the best. We make our livings telling stories to clients, judges, and juries. Yet, give us a Powerpoint and we will oppress an otherwise interesting and important story into a brutal deathmarch of text-laden slides worthy of the Jackson Administration. We read from our slides (which consist of the notes for our talk) until a woman in the audience begins to wish that the bullets on the screen were lodged somewhere in her prefrontal cortex.

It doesn’t have to be this way.

Never has it been this easy to give[1] a great presentation. Whether you use Microsoft PowerPoint or Apple’s Keynote, either program can quickly incorporate interesting images that capture a key concept. You can find these images online and save them to your computer in an instant. The fonts available to us are limitless.[2] Beautiful templates are prepared for us and baked into the software.

Never has it been this hard to give a great presentation. I have been traveling the state with the Kentucky Law Update series to talk about our enduring foreclosure crisis. I present after lunch. When I walk in the room during the break, I see the half-finished crosswords. I see the Amazon Kindle’s poking out of purses, the iPads filled with games and email. I know what I’m up against. The demands on our audiences’ attention have never been greater.

It has never been harder to get and keep an audience’s attention. I am here to tell you a hard truth: your deep knowledge and compelling series of bullet-pointed slides that explain everything so obviously and logically is not enough. Not even close. If you want your audience’s attention, you are going to have to rip it out of their iPad’s cold, dead hands.[3]

For trial attorneys like me, our livelihood depends on our ability to give a good presentation. Having someone’s attention is a precondition to persuasion. But, even if you are never going to set foot in a courtroom, you still need to know how to give a good presentation. You still have a stake in helping us all become better presenters.

There are 17,000 members of the Kentucky Bar Association. Each of us are required to gather 12.5 hours of Continuing Legal Education credit each year. We comply by sitting through lots of presentations. Multiply our membership by a 25-year career and collectively we will endure about 5,312,000 hours of presentations before we retire.[4]

That’s a lot of crummy presentations.

There are some basic things we can do to make our presentations instantaneously less awful. First, do whatever you need to do to keep your audience’s attention. If the only way you can do this is by butchering a chicken while talking about subrogation rights or ERISA plans, bring a tarp to make cleanup easier. Let’s stop pretending this isn’t a show and that we’re not, in part, ringleaders.

Next, adhere to Guy Kawasaki’s 10–20–30 Rule. No more than 10 slides. No more than 20 minutes. Nothing less than 30-point font on your slide. Look, your slides shouldn’t be your notes.[5] Your notes are your notes. After you create your crappy presentation that just reflect the main things you want to say, hit “Print”. Those are your notes. Congratulations. Now create your presentation with 10 words–one per slide that capture your points. Better yet, pick ten pictures that enliven the concepts and entertain while you use your notes. Your slides should be in conversation with your words, not an echo of them.

Third, get curious about how to make your presentations better. Read Presentation Zen by Garr Reynolds or Beyond Bullet Points by Cliff Atkinson.

Finally, it’s time we start expecting more of ourselves and our colleagues than dry marches through case law and statutes. Obviously, imparting substantive knowledge needs to happen, but it’s time to stop pretending it’s our audience’s job to already be interested in our topics and it’s their fault if they don’t give us their undivided attention. Their failure to pay attention is our failure to capture it. Be brutal in evaluations. Demand more. If a presentation wasn’t great, give suggestions to make it better. If the presenter just phoned it in, say so.

Presentations matter. They matter to colleagues, clients, opposing counsel, and juries. At a minimum, five million hours of smart people’s time is at stake. Don’t let a bad presenter waste another hour of yours.

Ben Carter is an associate at Morris and Player, PLLC, a firm for plaintiffs. He is a consultant to the Network Center for Community Change on issues surrounding foreclosure, tax liens, and vacant and abandoned property. He welcomes your thoughts and ideas: bwc@morrisplayer.com.


  1. When I say “give”, I mean it: a great presentation is a performance that stays with the audience. It is a gift.  ↩

  2. Please, stop using Calibri. When I see Calibri on the screen, the words I see are, “default.” As in: “The fact that this presentation is awful is default of the presenter.”  ↩

  3. I am aware that iPad’s do not technically have hearts and that they are, in fact, cold and dead already. You do not need to email me on this point.  ↩

  4. This doesn’t include all the time we spend in internal firm meetings that resemble the eye-popping scene from A Clockwork Orange ↩

  5. When was the last time you went to a movie and the screen was bifurcated: one side with the action and actors and the other side with a scrolling script? Exactly. Time to raise your game.  ↩

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The Kentucky Bar Association is kind enough to publish this in their March edition of Bench and Bar. I don't mean to imply in this article that I'm the world's best presenter—far from it. I still rely on bullet points and text too much in my own presentations. You can see it in a presentation I gave last fall. But, if you watch the video, you can also see in that presentation a lot of pictures to complement the ideas I'm talking about. Including a few Venn diagrams. Nothing wrong with a Venn diagram. 

Foreclosure Presentation: Loan Modifications and Foreclosure Mediation

The Network Center for Community Change pays me (yes, it is a great job) to train attorneys attorneys to defend homeowners facing foreclosure and work with courts to implement processes that ensure everyone is getting a fair shake during a foreclosure. This is a presentation from last fall at the Kentucky Bar Association's Kentucky Law Update in Covington, Kentucky in which I explain to attorneys how they can profitably incorporate foreclosure defense into their practice, how loan modifications work and don't work, and why the court system needs to change how it handles foreclosure proceedings. Somehow, I also talk about the Sausage of Justice.

Read more about the Network Center for Community Change: makechangetogether.org

If you would like for me to come to your area to give a talk, I'm available

Payday Lending Ordinance Requires Signs that say, "Warning! Predatory Lender!"

I read an amazing proposal from law professor Chris Peterson recently on regulating the marketing of high-cost loans through local ordinance. The city could require anyone offering high-interest loans to post signs that say, "Warning: Predatory Lender." The approach could be useful in Louisville because it is a local solution requiring buy-in from only the council and the mayor, not Frankfort.

Predatory payday lenders rob the city's most vulnerable people at a time when those folks can least afford the high interest rates payday lenders charge. Frankfort continues to stymie appropriate legislation of these jackels.